Status & Availability of Hotel Amenities

Encima Roofdeck Restaurant Temporarily Closed

Swimming Pool CLOSED

Gym CLOSED

Spa CLOSED

Contactless Food Delivery Temporarily Closed

Breakfast Buffet CLOSED 

Food Delivery (via Grab, Food Panda, etc.) Available

Transport Services Available. Please book 1 day in advance

Special Practices During Community Quarantine Period

City Garden Hotel Makati is now certified by the Department of Tourism and Bureau of Quarantine to receive guests permitted under Philippine Law

Although our hotel is operating, we are mandated to follow guidelines from our government. As such, please note that the following guests are only allowed to check-in:

  1. Guests who had existing bookings or reservations under any Accommodation Establishment within Luzon as of 17 March 2020, and outside Luzon as of 01 May 2020;
  2. Foreign Guests who are transiting through, or are otherwise temporarily staying in the Philippines for a short period and will leave the country;
  3. Long Staying Guests;
  4. Distressed OFWs;
  5. Repatriated OFWs in compliance with approved quarantine protocols;
  6. Other Returning Overseas Filipinos;
  7. Locally Stranded Individuals;
  8. Individuals isolating for RT-PCR testing / awaiting RT-PCR testing results;
  9. Employees of agencies and instrumentalities of the Government, including GOCCs and LGUs, especially health and emergency frontline, border control, and other critical services workers; and
  10. Health care workers and other employees from establishments that are allowed to operate during the GCQ pursuant to the IATF Omnibus Guidelines; provided, that their place of work is located in a GCQ zone, which may or may not be in the same area.

Please bring additional documents in order to support your classification. Examples are travel documents, mandatory quarantine requirement, passport, evidence of stranding, COVID-19 test booking / results, work ID, etc.

Maximum occupancy per room is two (2) persons belonging to the same household, if not, only one (1) person will be allowed. Visitors are not permitted at any time and Minors must be travelling with their parents. 

As of January 1 2021, Filipino citizens travelers from or transiting through some countries must undergo mandatory 14-day quarantine (non-Filipino citizens not permitted to enter the Philippines) and therefore should have a confirmed booking good for 14 days to be accommodated at the hotel.

Aside from the above, due to the General Community Quarantine, our hotel Pool, and Gym  remain closed but our Encima Roofdeck Restaurant is still operating and open to the public (except Quarantine Guests) but following strict protocols. Our team can also help you arrange daily meals (delivered to your room) at a fixed menu and price while we can also arrange your transportation needs at an additional cost.

Leisure purposes are still prohibited at the moment and should your purpose of stay does not match the above criteria, we are happy to move your booking to a later date or we can process a refund/free cancellation with our online travel partner where you've made your reservation.

Should you have any further concerns, please do not hesitate to contact us.

Due to the paramount nature of the safety of our guests, and in compliance with regulations, City Garden Hotel Makati makes available to its guests the following:

  1. Flexible cancellation policy - no cancellation fee / free-rebooking for all bookings made during any level of quarantine period
  2. Enhanced cleaning procedures in all common areas
  3. Limited entry to guest rooms to reduce interaction
  4. Closed / limited interaction and contact with hotel employees
  5. Safety amenities such as masks, gloves, and alcohol
  6. Low-cost menu and delivery options for food straight to your room
  7. Crowd-less check-in