Avail our Quarantine Offers for those flying to Manila soon. Although our hotel is operating, we are mandated to follow guidelines from our government. As such, please note that the following guests are only allowed to check-in:

          1. Individuals who opt or are required to undergo mandatory Quarantine, such as close contacts, repatriated OFWs, Returning Overseas Filipinos, Foreign Nationals allowed entry into the Philippines, and other individuals required to undergo quarantine; and

          2. Health and emergency frontline services personnel who need access to their place of work.

Please bring additional documents in order to support your classification. Examples are travel documents, mandatory quarantine requirement, passport, evidence of stranding, COVID-19 test booking / results, work ID, etc.

Book here to avail promohttps://app-apac.thebookingbutton.com/properties/citygardenhotelmakatidirect/

Or contact us for assistance at:

Website: 24/7 Chat Assistance Telephone Number: +63-2-8899-1111 / +63 917 844 6835 Email:
makatireserve@citygardenhotels.com

Status & Availability of Hotel Amenities

Encima Roofdeck Restaurant TEMPORARILY CLOSED

Swimming Pool CLOSED

Gym CLOSED

Spa CLOSED

Contactless Food Delivery In-House Room Service Only (available from 7AM - 10PM daily)

Breakfast Buffet CLOSED

Food Delivery (via Encima Delivery, Grab & Food Panda)  CLOSED

Transport Services Available. Please book 1 day in advance

Special Practices During Community Quarantine Period

Maximum occupancy per room is two (2) persons belonging to the same household, if not, only one (1) person will be allowed. Visitors are not permitted at any time and Minors must be travelling with their parents. Please note that if either person belonging to a room is COVID positive, all persons staying in the room may require extended quarantine.

"No Face Mask, No Face Shield, No Entry" policy is strictly implemented.

Arrival protocol shall be as follows depending on your vaccination status:
(Updated last December 3, 2021)

Travelers from "Yellow" or "Green" countries
If vaccinated, present to the authorities upon arrival certificate of vaccination plus any of:
I. VaxCertPH certificate, or BOQ-issued International Certificate of Vaccination or Prophylaxis
II. POLO vaccination card
III. Foreign government national digital certificate which has accepted VaxCertPH under a reciprocal arrangement, or BOQ-issued ICV

Before your flight: Obtain a negative RT-PCR test within 72 hours prior to departure from country of origin
Day 1: Arrival/Check-in
Day 5: RT-PCR Test (Day 7 if not fully vaccinated or vaccination cannot be verified)
Upon receipt of negative RT-PCR result: Check out; home-based quarantine until day 14

For Vaccinated travelers with verified documentation from "Green" countries
Due to the rise of the Omicron variant of COVID-19, DOT has advised all travelers from Green countries be treated in a similar manner as Yellow country arrivals.

For all travelers from "Red" countries
Travelers from red countries are required to undergo 14 day facility-based quarantine

Aside from the above, due to the General Community Quarantine, our hotel Pool, and Gym remain closed until further notice but we do have room service available.

Our team can also help you arrange daily meals (delivered to your room) at a fixed menu and price. Please take note that for Quarantine Guests, food delivery purchases are strictly prohibited. Moreover, we can also arrange your transportation needs at an additional cost.

Leisure purposes are still prohibited at the moment and should your purpose of stay does not match the above criteria, we are happy to move your booking to a later date or we can process a refund/free cancellation with our online travel partner where you've made your reservation.

Should you have any further concerns, please do not hesitate to contact us.

Thank you and stay safe!

Due to the nature of the safety of our guests, and in compliance with regulations, City Garden Hotel Makati makes available to its guests the following:

  1. Free cancellation/modification 1 day before arrival date - no penalty if cancelled or modified 1 day prior arrival date
  2. Enhanced cleaning procedures in all common areas
  3. Limited entry to guest rooms to reduce interaction
  4. Closed / limited interaction and contact with hotel employees
  5. Safety amenities such as masks, gloves, and alcohol
  6. Low-cost menu and delivery options for food straight to your room
  7. Crowd-less check-in

 

Contactless Food Delivery 

 

Available: In-House Room Service Only

CITY GARDEN HOTEL MAKATI - Quarantine Stay FAQs

 

Q: Food Deliveries for Quarantine Guests

- New set of guidelines issued by the DOT, food deliveries shall be strictly prohibited for quarantine guests.

Q: Airport Pick Up Service for Quarantine Guests

- Airport pickup service needs to be pre-arranged at least 3-days prior to the arrival date and with additional charges depending on the vehicle, the guest will require.

Regular Car - PHP1,100

Innova - PHP1,300

Grandia Van - PHP1,600

Q: RT PCR inquiries

-Swab tests may be booked upon arrival at the airport. There are available medical booths at the clinic where you could schedule your swab test.

Q: Documents needed to check in

- Valid ID, Booking Voucher, Scheduled of Swab test, Proof of same household (If 2 adults will occupy the room)

Q: Meals inclusion for Quarantine Guests

-We offer full board meals for Php 650.00 / person / day.

Q:  If family members could pick up some of the guests (under quarantine) luggage

-Yes, the guest may advise our front desk upon arrival that his family member will drop by at the hotel and pick up his luggage.

Q: I am scheduled for RT PCR, what time should I expect and what is the process?

 For those scheduled under PADLab clinic, swab team are expected to arrive from 12 midnight to 12 noon while no definite time for other accredited clinic like Red cross and Detoxicare.

Upon arrival of swab team at the hotel, front desk will verify guest details, call the guest to advice and instruct swab team to proceed in guest room.

Q: Check out without BOQ certificate

In line with IATF protocol and guidelines, guest undergo quarantine can leave the quarantine facility only if Bureau of Quarantine certificate was obtained

Q: Am I allowed to go around hotel premises once I got my negative result?

In line with IATF protocol and guidelines, guest is not allowed to go out of the room regardless of the negative result.

Q: Can we shorten our quarantine?

Only Bureau of Quarantine can approve this request. However, we can assist you by providing information needed for quarantine exemption.

Q: Serving time of packed meals

Breakfast at 6AM to 7AM

Lunch at 12NN to 1PM

Dinner at 6Pm to 7PM

Q: Same household but arrived from a different flight, are we allowed to quarantine in one room?

Based from the advice of DOT, guest must be from same household and came from a same flight to allow quarantine in one room.

BOQ rules state that if 1 person in a shared room test positive, all persons must extend quarantine according to latest regulations

Q: Can a relative/ family member leave food and item at the hotel to be hand over upon guest arrival?

Front desk can keep food except perishable and items for arriving guest.

Q: Payment Options

If booked directly to our official website, Payment by Credit Card / Debit Card via PayPal (account not required) is available and a 1-night guarantee payment will only be collected and the remaining balance can be settled upon arrival at the hotel.

Other payment options: payment by bank deposit, SWIFT (for local & international telegraphic transfer payments,)

When paying via PayPal, the cardholder and their credit card used for the transaction must be present upon arrival.

If cardholder is not present upon check-in, we can refund the PayPal payment to the cardholder and accept a card or other form of payment present upon check-in